|
COASIN allows you to maintain full internal control of your IT investment and infrastructure while outsourcing the day-to-day management and support of your application environment. COASIN can manage your applications remotely, whether they reside at your premise or at a third-party facility, through a secure connection that we can assist in designing, allowing your IT organization to focus on serving your customers. Your organization maintains complete control over the physical infrastructure, hardware, communications, data and system access.
Our experience addresses different types of applications -from legacy mainframe systems to Web-based and custom applications, plus off-the-shelf packaged solutions from leading vendors such as Microsoft and SAP Systems.
The solution enables customers to manage critical business processes to ensure that intended business outcomes are achieved and includes day-to-day operational tasks that need to be performed in order to ensure that the Application is running at peak performance at all times.
COASIN Application management provides you with: - An application support desk, incident management and problem management; including knowledge base driven procedural errors, knowledge base updates, minor workarounds, user administration and problem assessment.
- Integrated Reporting.
- Automated alerting.
- Enhanced visibility.
- Faster resolution Times.
- Commitment to customer satisfaction backed up by guaranteed response times and pre-defined escalation procedures in Service Level Agreement (SLA) and process alignment to ITIL.
To discuss how COASIN’s remote application managed services can add value to your business today, please contact us at contacts@coasin.com or phone +1 (613) 271-5994.
|
